Return & Refund Policy

At anoxina.shop, we want you to be fully satisfied with your purchase. If you are not happy with your study lamp or any product, we’re here to help.

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in original condition
  • It must be in its original packaging with all tags intact
  • You must provide a receipt or proof of purchase

How to Start a Return

To initiate a return, contact us at:

📧 Email: support@anoxina.shop

Please include:

  • Your order number
  • Reason for return

Return Address:
[INSERT RETURN ADDRESS]

Important Notes

  • Returns must be approved before sending the product back
  • Items sent without prior approval will not be accepted
  • Once approved, we will provide return instructions

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect study lamp, contact us immediately with:

  • Your order number
  • Clear photos of the product and packaging

We will review and resolve the issue with a replacement or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products after delivery
  • Customized or special-order study lamps
  • Clearance or discounted items
  • Gift cards

Exchanges

The fastest way to exchange a product is to:

  1. Return the original item
  2. Place a new order once the return is approved

Refunds

  • Once your return is received and inspected, we will notify you
  • If approved, your refund will be processed to your original payment method
  • Refund processing time: 7–10 business days

Please note:
Your bank or payment provider may take additional time to reflect the refund.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Conditions:

  • Item must be unused and in original condition
  • Must include original packaging and proof of purchase

Contact Us

For any return or refund-related queries, contact us at:

Name :Faladu Yash Dipakbhai 

Email :falduy0@gmail.com

Phone :8401665784

Physical address :E 102 , Shagun Residency,Near Marutinandan,Kamrej, Surat Gujrat                                            -394185